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Return Policies

CORETECH accepts returns on eligible Apple and non-Apple products.

  • Returns must be completed within seven (7) days of receipt.
  • Proof of purchase required.
  • Returned products must include all packing materials, manuals, blank warranty cards and all accessories that came with original packaging.
  • Returned items must be in a resalable condition.

Defective Items

Defective Apple products may be exchanged for a full refund within 7 days of purchase with a verified Apple Support case number. Contact Apple at 1-800-275-2273 to request an Apple Support case number.

If the product is not defective, returns are subject to a restocking fee of 20 percent of the original cost of the machine.

After 7 days of purchase, claims must be handled through Apple.

Defective iPods must be handled directly through Apple only. Call 1-800-275-2273 for Apple support.

Non-Returnable Items

The following items cannot be returned:

  • Previous-model products and custom-built computers
  • iPod products
  • Opened in-ear style headphones and earbuds
  • Opened media is not returnable unless defective. Media includes, but is not limited to, software, memory cards, flash memory, RAM, and external hard drives.