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General Return Policies

•Previous-model products and custom-built computers are not returnable.

•Returns must be completed within seven (7) days of receipt.

•Returns require proof of purchase.

•If the product is not defective, returns are subject to a 20% restocking fee.

•Defective Apple products may be exchanged for a full refund within 7 days of purchase with a verified Apple Support Case number. Contact Apple at 1-800-275-2273 to request an Apple Support Case Number. After 7 days of purchase, defective issues must be handled through Apple. Defective iPods must be handled directly through Apple. Contact 1-800-275-2273 for Apple support.

•No returns are allowed on opened software, RAM or iPods.

•Returned products must include all packing materials, manuals, blank warranty cards and all accessories that came with original packaging.

•Returned items must be in a resalable condition.

• Opened media is not returnable unless defective. Media includes, but is not limited to, memory cards, flash memory, RAM, external hard drives.

• Opened in-ear style headphones and earbuds are not returnable.